At Auric Skincraft, every product is thoughtfully curated to support healthy, resilient skin. Due to the nature of professional skincare and hygiene standards, we are unable to accept returns or exchanges on opened, used, or tested products.
Returns & Exchanges
Returns are accepted only for products that arrive damaged, defective, or if you receive the incorrect item.
To request a replacement, please contact us within 7 days of delivery with your order number and clear photographs of the product and packaging.
Approved claims will receive a replacement or store credit at our discretion.
Unopened Products
Unopened, unused products in their original packaging may be eligible for store credit if returned within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the error was ours.
Original shipping charges are non-refundable.
Non-Returnable Items
For the safety of all clients, we cannot accept returns or exchanges on:
Opened or used skincare products
Custom or special-order items
Gift cards
Promotional or clearance items
Skin CompatibilityÂ
Skincare results vary from person to person. While we are happy to provide personalized recommendations before you purchase, we cannot offer refunds for products that do not meet personal expectations or are incompatible with your skin after use.
If you have questions about selecting the right products, we encourage you to contact us before placing your order. We are always happy to help you build a routine tailored to your skin goals.
For all return inquiries, please contact us at auric.skincraft@gmail.com before sending any items back.
